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Customer support

Quality localization support

AUGS has not only an experienced management team in Australia, but also an experienced account service and technical support team for Chinese-speaking partners and professional clients through the Asia Pacific Service Center.

If you are a professional trader, want to seek quality execution as an institutional client, or introduce a broker looking for a long-term, stable business relationship, you have seen the right choice.

Official branch, long-term stable support

The AUGS Asia Pacific Service Center delivers Chinese language services across the Asia Pacific region, providing better service to our individual customers and providing closer support to our partners.

Customers can submit consultations and opinions to AUGS through online customer service system, email, and telephone. In order to protect your account security, if you are an existing customer, you may need to provide information such as trading account number and registration email address.

Forgotten account login information

If you forget the login password for your trading account, you can retrieve your password in the following ways:

Contact our online customer service

Self-recovery passwords through the trading platform

Client portal of AUGS

Send an email to the official customer service department via your account registration email address